Refund Policy



  • We want you to have a great experience with BURNS BY BURNS Candles.  We accept returns within 30 days of orders being dispatched, providing products are unused and in a resalable condition.  Please note shipping costs for returns/exchanges are at customer's own expense. We recommend using a registered service for returns. To enquire about making a return or exchange, please email with your order number and details of the item/s you'd like to return.   

Please send to the address below. Once we have received your item, please allow 1 week for us to process this. 

Ricketts Cottage, Bullocks Farm Lane, Wheeler End, High Wycombe, HP14 3NH

  • Please keep all original packaging materials as this is an important part of the product, and we'll provide you with instructions.



  • Proving a quality product is of upmost importance to us at BURNS BY BURNS Candles.  If there are any issues with your order, please email us at with information and pictures of the fault and someone from our team will be in touch.  We offer full refunds or replacements for faulty items.

  • Please note that we are not responsible for any damage or melting once the product has been successfully delivered to you.  We take care to deliver quality products to you, and it your responsibility thereafter.  Please keep the candle out of direct sunlight and do not keep outside for long periods of time.

  • Please refer the Candle Care section of our website for tips on looking after your candle.

  • Please note that due to the limited supply of our products the item that you have purchased may have sold out and a full refund will be supplied.